Voice of the Customer
Customer feedback has been part of our culture since the beginning. We didn’t want to miss an opportunity to hear from you, so in 2011, we formalized this feedback process by implementing Cloudera’s Voice of the Customer (VoC) program. Since then, we’ve been systematically listening to customers’ feedback -- not just when we’re first getting to know each other, but throughout your relationship with Cloudera. Your business may change, and your requirements may as well -- we want to hear about it, along your journey, and understand what we can do to be your best big data partner.
Executive VoC Team
Our C-level executives champion the VoC program themselves to ensure that every department within Cloudera is paying attention to the insights shared by you -- our customer -- and applying those insights to everyday operations. The result: better products and a more satisfied you.
Through close interactions across the Cloudera organization, customers have the ability to influence the product roadmap, drive product enhancements, ensure a smoothly operating Hadoop environment, and communicate with both Cloudera and the community at large.