Voice of the Customer

At Cloudera, your success is our top priority. We make every attempt to improve the customer experience through operational modifications that drive better, faster innovation while benefiting the Cloudera culture both internally and within the community. These ongoing enhancements to Cloudera operations are fueled by feedback from you, our customer.

Customer feedback has been part of our culture since the beginning. We didn’t want to miss an opportunity to hear from you, so in 2011, we formalized this feedback process by implementing Cloudera’s Voice of the Customer (VoC) program. Since then, we’ve been systematically listening to customers’ feedback -- not just when we’re first getting to know each other, but throughout your relationship with Cloudera. Your business may change, and your requirements may as well -- we want to hear about it, along your journey, and understand what we can do to be your best big data partner.

Cloudera Roundtable Discussion

Executive VoC Team

Our C-level executives champion the VoC program themselves to ensure that every department within Cloudera is paying attention to the insights shared by you -- our customer -- and applying those insights to everyday operations. The result: better products and a more satisfied you.

"The kind of support we get through Cloudera's Voice of the Customer program is unique. They're responsive 24x7 and periodically check on us to see if we are satisfied with the progress in problem resolution. This indicates empathy and genuine interest in working together with the customer to solve problems."

Shashi Singh – Program Manager at Nokia

Cloudera Engaged

Through close interactions across the Cloudera organization, customers have the ability to influence the product roadmap, drive product enhancements, ensure a smoothly operating Hadoop environment, and communicate with both Cloudera and the community at large. Learn More

Cloudera Enterprise

We're constantly innovating our platform and adding new subscription options. Learn More
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