Cloudera Builds Enterprise Data Hub to Enhance the Customer Experience

Cloudera's data hub reduces time-to-resolution of customer support cases by 35%.

Date: Monday, Apr 14 2014

Description

To expedite support case resolution, Cloudera Support built its Customer Support Interface, CSI, on top of an internal HBase cluster. Cloudera Support rolled out an early version of CSI on HBase, with a custom-built user interface (UI), and received positive feedback.

Next Steps