Cloudera Engaged

A Unified Approach to Customer Engagement

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Cloudera Enterprise customers are like family. Through close interactions across the Cloudera organization, customers have the ability to influence the product roadmap, drive product improvements or enhancements, ensure a smoothly operating Hadoop environment, and communicate with both Cloudera and the community at large. Cloudera Engaged describes this multi-faceted approach to keeping customers connected so we can maximize your satisfaction and success.

We are committed to engaging with our customers, listening to feedback and acting on it. We make every attempt to improve the customer experience through operational modifications that drive better, faster innovation while benefiting the Cloudera culture both internally and within the community.

Here are a few of the ways Cloudera Enterprise customers can engage today:

Drive Ecosystem Innovations

  • Connect with CDH developers, admins, analysts, and data scientists across all industries and geographies through Cloudera Community Forums.
  • Join Cloudera-hosted community meet-ups, Cloudera User Groups (CUGs), and Hadoop User Groups (HUGs).

Assure Smooth Operations

  • Accelerate Hadoop deployment with Proactive Support
  • Quickly resolve challenges with case management

Influence Cloudera

  • Provide feedback to Cloudera’s executive team via our Voice of the Customer (VoC) program to drive improvements to our products and services
  • Participate in Cloudera's Product Advisory Council to guide the product roadmap
  • Join private product beta programs for early access to and influence over new products

Share Your Expertise & Vision

  • Provide feedback to Cloudera’s executive team via our Voice of the Customer (VoC) program to drive improvements to our products and services
  • Recognize the achievements of your organization or a peer’s through the Data Impact Awards
  • Share your success story or vision through the channel that makes sense for you – options range from speaking engagements to media/analyst opportunities to written/video case studies
  • Contribute a guest post to our blog to share a best practice or technical competency