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Customer 360

Nearly half of telecoms operators believe that integrating data from multiple sources is their greatest barrier to obtaining a 360-degree view of their customers. Iteratively enrich data across all platforms for a true 360-degree view of the customer. Build predictive models that indicate leading indicators of churn, saving billions in lost revenues, and enable a higher share of wallet by delivering a better customer experience and product personalization.

How to use Hadoop to predict and prevent customer churn

Driving value for Telcos with an enterprise data hub

Network Optimization

Bandwidth demand is growing 60% per year, leaving operators increasingly unable to respond to spikes. With an enterprise data hub, gain a real-time view to allocate network resources more efficiently, build predictive capacity models, and adopt a next-best-investment approach.

Capgemini and Cloudera deliver big data network optimization

Enterprise data hub in telecom: Three customer case studies

Data Monetization

Telcos have a rich and diverse source of insights into context-specific behaviors, customer preferences, and online interactions. Build revenue-generating analytics-as-a-service and information brokerage capabilities on a platform with complete data security and governance.

Nokia uses big data to bridge the virtual and physical worlds

Key big data use cases for Telcos

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