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PRGX Global gained a 9-10x performance improvement and opened the door to new business opportunities with a new data discovery and analytics platform that can rapidly process, discover, model, and serve petabytes of structured and unstructured data.

 

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Overview

PRGX Global, Inc. is the world's leading provider of accounts payable recovery audit services. With over 1,400 employees, PRGX operates and serves clients in more than 30 countries and provides its services to over 75 percent of the top 20 global retailers.

The company’s goal is to help its clients detect, find, and fix leakage in their procurement and payment processes. As PRGX moved into larger data volumes and into the unstructured space, processing 2.3 PB of “live” data annually, its RDBMS showed some strains and processing times were longer than staff wanted—a significant issue as the more time auditors get to audit, the more money they can deliver to clients.

Solution

Working with Cloudera, the company is implementing a data discovery and analytics environment that enables auditors to more quickly find relevant emails, confirm agreements regarding deals or promotions, and correlate the relevant data.

We looked at a number of options for our architecture, and at the end of the day, we zoomed in on Cloudera and Talend. We not only assessed the strength of the technology, which was great, but also looked at each company’s stability, responsiveness, and pricing.”

Tushar Sachdev, CIO and senior vice president, PRGX

Critical to the company’s success is the ability to find communications about a specific deal or promotion across millions of emails—a task made easier with Cloudera Search.

With our legacy system, when we searched for specific words...the search results provided any email with those phrases....With Cloudera Search, we can search for words that are near each other. This has allowed us to hone in on the right emails even faster.”

Billy Detweiler, senior software developer, PRGX

According to PRGX, the performance benefits of the company’s new platform have been phenomenal.

We anticipated 2-3x improvement in performance from our legacy process, and instead we are averaging 9-10x improvement. In one case, we saw a 45x improvement.”

Tushar Sachdev, CIO and senior vice president, PRGX

Impact: Improved performance, new business opportunities

The ability to mine large volumes of unstructured data and experiment on large data sets is expected to open new business opportunities for PRGX.

The platform is enabling innovation in our core business, the recovery audit business, but it also allows us to develop new products and new services for our clients that we were not able to do with our legacy platform.”

Tony Cupid, vice president, Data Services, PRGX