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Making banking joyful through great customer experiences

Tune in to David Gledhill, Group CIO and Head of Group Technology and Operations at DBS, as he provides an in-depth look at the transformation journey that DBS undertook to make banking joyful.

Banks and Financial Institutions globally are transforming into digital and data-driven organizations leveraging insights to keep pace with increased customer demands for better and more instant services.

Voted the world’s best digital bank in 2016, DBS is driving new advances in banking technology through Big Data and Machine Learning.

David Gledhill, Group CIO and Head of Group Technology and Operations at DBS, and an undisputed industry icon and visionary, will provide an in-depth look at how DBS collaborated with Cloudera to transform into a data-driven enterprise that delivers superior joyful customer experience. From embracing the digital world and being data driven, to involving everyone at DBS in designing the customer journey, we can learn more about how the bank is delivering superior customer experiences as it continues it’s transformation journey into an ‘invisible’ digital bank.

Join us and learn

  • DBS’s three pillars of transformation to reinvent itself digitally
  • Leveraging data science to better understand and design customer journeys
  • The importance of applying data science — beyond engagement — to bank-wide operations

David Gledhill

David Gledhill

Group CIO and Head of Group Technology and Operations, DBS

David Gledhill is Group Chief Information Officer, as well as Head of Group Technology & Operations at DBS Bank, a leading Asian bank and “World’s Best Digital Bank”. Under his leadership, the bank has consistently delivered business value through the innovative use of technology. Most recently, he was a 2017 recipient of the prestigious Massachusetts Institute of Technology (MIT) Sloan CIO Leadership Award, becoming the first CIO from an Asian company to have won.

David brings with him over 25 years of experience in the financial service industry and has spent over 20 years in Asia. Prior to joining DBS in 2008, he worked 20 years at JP Morgan, holding senior regional positions in Technology & Operations.

As Head of Group Technology & Operations at DBS, David manages about 10,000 technology and operations professionals across the region and is focused on reimagining banking for our customers. This is an all‐encompassing journey and 

changing the culture and mindsets of our people, rearchitecting in technology infrastructure, leveraging big data, biometrics and AI to make banking simple and seamless for our customers. Executing against DBS’ strategy to be at the forefront of digital transformation, David also plays a lead role in driving the bank’s innovation agenda, which encompasses design thinking, agile methodology, data analytics, fintech partnerships, hackathons etc. He also oversees procurement and real estate initiatives.

David is a Director of Singapore Clearing House Pte Ltd and a member of IBM Advisory Board, as well as a member of National Super Computing Centre Steering Committee. He is also Board Advisor to Singapore Management University (SMU) School of Information Systems and National University of Singapore (NUS) School of Computing. A British citizen, David holds a Bachelor of Science Degree in Computing and Electronics, from the University of Durham in the United Kingdom.

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