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Watch the full-length video below or navigate to the video series and watch the part of your choice.

Featured video

Making banking joyful through great customer experiences

Given by David Gledhill, Group CIO and Head of Group Technology and Operations, DBS

Watch the series

Part 1: Understand DBS’s three pillars of transformation to reinvent itself digitally. Also, hear Dave shares the first of the three transformation which is being nimble and leveraging on new technologies.


Part 2: Next, Dave shares the second pillar of the three transformation which is leveraging technology to better understand and design customer journeys.

Part 3: Dave shares the third pillar of their transformation – culture change. He shares how DBS creates the culture of a 22,000 person start up where people can innovate, empower, have the tools to do their job in a different way.

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