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Coupon Code Policy

Coupon codes MUST be entered at the time of purchase. Please contact if you need assistance with a coupon code prior to completing the transaction. Adjustments will not be made after the purchase is complete.

Coupon codes may not be use with Training Credit purchases.

Cancellation Policy – Training

Cloudera is not responsible for non-refundable travel or other expenses incurred by the student. We review enrollments at least two weeks prior to the class start date. In the case of low enrollment, classes may be cancelled or rescheduled anytime at our discretion. Students will be contacted via email to be notified of a cancellation. In the event of a natural disaster, or other unplanned catastrophe, including but not limited to Acts of God, government actions, war, civil disturbance or other event beyond a party’s reasonable control, that would make travel into the affected area unsafe or impossible, the facility may delay the start time or close for a day or longer. Cloudera, along with our delivery partners, will make every attempt to complete the class by, including but not limited to, adjusting class start and end times for the remaining days, adjusting dates or rescheduling for a later time. Please refer to your registration confirmation email for a link to the facility's contact information.

Student initiated cancellation requests must be received via email at least 10 business days prior to the start of class to be eligible for a refund. Alternatively, your registration can be transferred to another class if the request is received at least 10 business days prior to the start of class. In the event of a reschedule, the class must be completed within one year of the initial registration date. In the event of non-attendance or failure to reschedule per the above policy, any fees paid for classes are forfeited. Cloudera is not responsible for non-refundable travel or other expenses incurred by the student.

Cancellation Policy – Certification

Certification exams are non-refundable and non-transferable.

If you wish to reschedule or cancel your exam, you must contact Innovative Exams via email ( at least 24 hours prior to your scheduled appointment. Rescheduling or canceling less than 24 hours prior to your appointment results in a forfeiture of your exam fees. Cloudera does NOT offer free re-takes of our exams. Please see our retake policies and general FAQ HEREContact with any questions.

Training Materials Policy

Training Materials, including course slides and the Exercise Manual, are for the personal use of the student attending the course only. They may not be copied, shared, or redistributed in any form. Please contact for more information.

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