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Watch the full-length video below or navigate to the video series and watch the part of your choice.

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Making banking joyful through great customer experiences

Given by David Gledhill, Group CIO and Head of Group Technology and Operations, DBS

Watch the series

Part 1: Understand DBS’s three pillars of transformation to reinvent itself digitally. Also, hear Dave shares the first of the three transformation which is being nimble and leveraging on new technologies.

 

Part 2: Next, Dave shares the second pillar of the three transformation which is leveraging technology to better understand and design customer journeys.

Part 3: Dave shares the third pillar of their transformation – culture change. He shares how DBS creates the culture of a 22,000 person start up where people can innovate, empower, have the tools to do their job in a different way.

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