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Reduce customer churn. Drive customer loyalty.

Use customer-360 to quickly spot leading indicators and predict likelihood of customer churn.

50 percent reduction in customer cancellation rates and increased customer retention at Markerstudy

Reduce customer churn. Drive customer loyalty.

Use customer-360 to quickly spot leading indicators and predict likelihood of customer churn.

50 percent reduction in customer cancellation rates and increased customer retention at Markerstudy

Why Cloudera for customer churn?

Cloudera delivers a modern platform for data management and analytics that allows organizations to build and analyze a true customer-360 profile to understand customer usage patterns and reduce customer churn.

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Build

Build a customized solution on Cloudera’s platform

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Assemble

Assemble a solution with Cloudera plus certified partner technologies

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Buy

Buy a prepackaged solution that integrates Cloudera’s platform


Impact with existing or legacy approach

  • Limited insights—data silos limit ability to get actionable insights from customer interactions
  • Reactive and slow response—batch processing delays insights
  • Generic offers—limited insights into customer interactions across channels restrict personalization efforts

We wanted to have a shared and detailed view into the customer journey, so we could drastically improve it.

SFR

Cloudera’s certified customer insight partners

Learn how our partner ecosystem can help you discover and operationalize breakthrough customer insights.

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