Why the ethics of big data matters for business leaders
August 15, 2022
Depending on who you ask, the phrase “big data” evokes a sense of opportunity, fear, or confusion.
It’s clear that data collection is an invaluable tool for learning about customer preferences and developing groundbreaking products. But businesses must also balance these advantages with formidable challenges: maintaining user trust and upholding company values.
A survey from KPMG revealed that 91% of respondents believe corporations should take the lead on establishing data responsibility measures. That means it’s not enough for businesses to leverage data however they see fit, then ask for forgiveness later on. Industry leaders are now in the position to pave the way for the future of ethical data use.
So what are the most important aspects of the debate surrounding ethics in big data?
Here’s what you need to know and how innovative organizations can keep growing while using data responsibly.
Streamlined decision-making or a new source of bias?
Imagine if your business could increase its hiring volume by 40% over the course of a single year. Amid today’s ultra-competitive talent market, many growing companies might jump at the chance to build up their teams without spending huge sums of money or losing time.
With the help of big data-powered hiring systems featuring artificial intelligence (AI), this is already a reality. AI tools analyze huge swaths of candidate data and can cut down the time it takes to pre-screen, comb through CVs, interview, and onboard new employees.
This advancement, however, has also been linked to a serious issue: increased bias.
Without proper oversight and continuously-updated data sets, new technologies may perpetuate the biases of the past. When Amazon tested an AI-powered hiring tool, they found it downgraded the applications of women. Meanwhile, facial recognition software from Microsoft and Face++ discriminated against candidates of color by assigning them negative emotions in behavioral assessments.
Though big data-powered insights lift convenience and operational efficiency, they don’t always work in sync with a company’s mission—or with the progression of societal norms. That’s why even the most cutting-edge AI interfaces aren’t steering Fortune 500 boardrooms just yet. Delphi, a technology designed specifically to make moral judgments, comes with a caveat to put things in perspective: “Model outputs should not be used for advice for humans, and could be potentially offensive, problematic or harmful.”
For technology like AI to make ethical decisions, it depends on the conscious decisions of those programming the algorithms.
Proactive data policies pay dividends
In the fast-moving world of data science, legislation often lags behind the day-to-day realities of how data is really being used.
2019 Pew polling found that nearly 80% of respondents were at least somewhat concerned about how companies were using the data collected about them. Still, the US doesn’t have a standardized national law to regulate how companies can collect, store, and share personal data. And while Europe has made strides to reign in how personal information is used online through the General Data Protection Regulation (GDPR), good data governance starts internally.
If a large-scale breach compromises your users’ data, simply stating, “We adhered to the current rules” might not be enough to maintain a good reputation. Instead, a proactive approach offers transparency and keeps you from playing catch-up
As analysts from McKinsey describe,
“Having a good policy—and enforcing it—around the ethical use of data is a competitive advantage for businesses.”
What does this look like in practice? Some steps forward include:
Creating a data-ethics board made up of cross-organizational stakeholders
Holding regular discussions about ethical scenarios related to big data. Gartner recommends using different mental modes—such as universalist, consequentialist, and care ethics—in order to consider multiple sides of complex data issues
Using adaptive governance to determine policies based on a given context rather than one-size-fits-all solutions. A helpful starting point comes from reviewing company values to assess how they fit into shifting data concerns.
Taking a human-first approach to big data
Cloudera’s Data Impact Awards showcase how leaders channel the power of big data to innovate and solve pressing issues facing their communities. Take a look at how these organizations are leading the charge:
Unionbank is serving the growing needs of Filipinos, specifically the under- and unbanked. To increase financial inclusion, this organization used AI-powered credit scoring and risk models. This has allowed it to nearly double loan approval rates, offering credit to a broader range of individuals and businesses. As the Philippines sets its sights on securing banking for 70% of adults by 2023, big data helps organizations like Unionbank make personal finance simpler while breaking down barriers to entry.
During the COVID-19 pandemic, Bank Mandiri needed an agile system that could both speed up customer care and ensure staff safety. They used big data and tapped into new sources to streamline banking, leading to safer and more efficient day-to-day operations. With data in a central system, Bank Mandiri could monitor branches, track value and volume of transactions, and keep increasing access to financial services for their customers.
Cindy Maike is VP of Business and Product Solutions at Cloudera. She is passionate about solving business problems and brings more than 25 years of consulting and advisory service experience to her role, with expertise spanning Financial Services, Transportation and Healthcare with a focus on Business Architecture and Strategy, Accounting and Finance, Strategic Planning, Solution Development, and more.