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Our Commitment

We are committed to engaging with our customers, listening to feedback and acting on it. We make every attempt to improve the customer experience through operational modifications that drive better, faster innovation while benefiting the Cloudera culture both internally and within the community.


Influence Cloudera

Program Customer Advantage Frequency Participants
Voice of the Customer: Relationship Survey
  • Provide feedback on experience with Cloudera to drive strategic improvements

2 times per year (January, July)

All functions engaged with Cloudera

Voice of the Customer: Post-transaction Survey

  • Provide feedback to drive operational improvements

Following Support cases, Professional Services Engagements, Training courses, etc.

All functions engaged with Cloudera

Product Advisory Council

 

  • Co-develop/co-innovate products
  • Get usable software that meets your functional requirements
  • Learn from peers in other companies

 

Monthly

Operators, Architects, Developers


Drive Ecosystem Innovations

Program Customer Advantage Frequency Participants

Cloudera User Groups (CUGs)

  • Initiate customer-driven networking event with local peers to discuss Cloudera products, features and best practices

Anytime

All functions engaged with Cloudera

Cloudera Community Forums

 

  • Get online networking and support from your peers in the community
  • Join other users to create communities of interest around certain features

 

Continuous

All functions engaged with Cloudera


Assure Smooth Operations

Program Customer Advantage Frequency Participants

Proactive Support

Ensure customer success through operational recommendations that align with your business goals by collecting and analyzing information about your platform usage, support cases, and configurations

Continuous

Operators, Architects, Developers, Anyone filing a case

Case Management

Quickly resolve challenges by filing a case with Cloudera’s world-class Support Team

Continuous (as needed)

Operators, Architects, Developers, Anyone filing a case

Customer Centric Engineering

Drive product patches and fixes without slowing the pace of community innovations

Continuous (as needed)

Operators, Architects, Developers, Anyone filing a case


Share Experience & Vision

Program Customer Advantage Frequency Participants

Success Story

 

  • Position yourself and organization as innovator, leader
  • Demonstrate expertise/success implementing big data strategy
  • Attract top talent
  • Articulate your vision
  • Share best practices and lessons learned

 

Upon deployment

All functions engaged with Cloudera

PR/Analyst Engagements

Continuous

Speaking Opportunities

Continuous

Data Impact Awards

  • Recognize the achievements of your organization or a peer’s

Annual

All functions (depending on nomination category)

Cloudera Guest Blogs

  • Contribute a guest post to share a best practice, technical competency, or big data success

Anytime

Operators, Architects, Developers (Developer Blog); Business users (Vision Blog)

Get Started

CONTACT US

Send us your feedback and get rapid responses to your questions

SUPPORT

Get all the support you need to optimize your deployment

COMMUNITY

Learn from and interact with peers in the Cloudera community