Support Lifecycle Policy

The Cloudera Support Lifecycle Policy outlines the support guidelines for Cloudera products.

Release Policy
CDH Starting with CDH 4.0, CDH major versions (for example, CDH 4.0) are supported for three years after the initial release. Bugs and security issues are fixed in the latest minor release of all active major versions.
Cloudera Manager Cloudera Manager major (for example, 4.0) and minor (for example 4.1) versions are supported for one year after the General Availability (GA) date of the follow on release. There will always be a version of Cloudera Manager that supports the current active versions of CDH.

Current End of Maintenance (EOM) Dates

Release Release Date EOM Date
CDH3 June 20, 2011 June 20, 2013
CDH4 June 4, 2012 June 4, 2015
Cloudera Manager 3.7 November 21, 2011 June 20, 2013
Cloudera Manager 4.0 June 4, 2012 September 1, 2014
Cloudera Manager 4.1 October 24, 2012 September 1, 2014

On-Site Upgrade Assistance

There are multiple avenues for on-site upgrade assistance. The first option is to work with your Account Team to have Professional Services come on-site for a Cluster Certification Engagement to ensure that the upgrade goes smoothly and once the upgrade is completed, your workloads can be tuned to fit the new performance/stability features that are included in that release. In addition, the Solutions Architect on-site will then properly certify the cluster.

Definition of Terms

End of Maintenance (EOM) - The last date a particular release will be supported. This includes fixing bugs and security patches. Support will assist customers in updating to a release that is still supported.