Cloudera Long Term Support Release Policy for Public Cloud

The terms of this Long Term Support Release Policy for Public Cloud (the “LTSR-PC Policy”) apply to those versions of Cloudera Products set forth in the LTSR-PC Product Listing as defined below (each such Cloudera Product version, an “LTSR”).  If not identified as an LTSR, then that version of the applicable Cloudera Product will be subject to Cloudera’s Support Services Policy and will be supported for a period of six (6) months.

Definitions. The following terms have the meanings set forth below. Other terms may be defined in the context of their use elsewhere in this LTSR-PC Policy. 

“Cloudera Support Services Policy” means the standard Cloudera Support Services Policy set forth at https://www.cloudera.com/services-and-support/support-lifecycle-policy.html.

“Feature Release” or “FR” means a maintenance package for an active LTSR that includes new product features/functionality, a cumulative set of released Hotfix Bundles, critical bug fixes, and security patches addressing a CVE (Common Vulnerabilities and Exposures) and other security fixes.  Feature Releases may also include certain performance fixes, other non-critical fixes, and minor platform certifications.

“Hotfix” means a fix developed by Cloudera for an LTSR, generally on an expedited basis, in response to a critical business issue or security vulnerability issue.  

“Initial LTSR” means the first version of an LTSR Product to be designated as an LTSR.

“LTSR Product” means a Cloudera Product with respect to which Cloudera designates certain versions as LTSRs.  LTSR Products are specified in the LTSR Product Listing.

“LTSR Product Listing” means the listing published and maintained by Cloudera at https://www.cloudera.com/services-and-support/support-lifecycle-policy.html that specifies the version of LTSR Products that are considered LTSRs as well as applicable LTSR Support Periods.

“LTSR Support Period” means, with respect to an LTSR, the Support period specified for such LTSR in the LTSR Product Listing.

“Service Pack” or “SP” means a maintenance package for a particular LTSR that includes a cumulative set of released Hotfix Bundles, critical bug fixes, and security patches addressing a CVE (Common Vulnerabilities and Exposures) and other security fixes.  Service Packs may also include certain performance fixes, other non-critical fixes, and minor platform certifications.  Service Packs for LTSR will not include new product features.

Long-Term Support Releases

Cloudera will, at its sole discretion, designate certain maintenance release versions of an LTSR Product as an LTSR.  Typically, there will be a LTSR provided to Cloudera customers every 6 months.

Once a new LTSR (active) is released, the previous active LTSR will be transitioned to a maintenance state. LTSRs in a maintenance state do not receive updates that introduce new features or improvements that change the functionality or behavior of the LTSR. The active LTSR may receive updates (through Feature Release) that introduce new features or improvements that change the functionality or behavior of the LTSR. All LTSRs are supported to address critical bugs, security vulnerabilities, regressions, and other issues affecting Cloudera customers.

Customers with an active Support Subscription to an LTSR Product who choose to deploy an LTSR will have access to Feature Releases and Service Packs for such LTSR which will be provided and supported by Cloudera in accordance with this LTSR Policy.

Cloudera will provide Support for LTSRs in accordance with the Cloudera Support Services Policy as supplemented by this LTSR Policy for the applicable LTSR Support Period. To the extent of any conflict between the terms of the Cloudera Support Services Policy and this LTSR Policy, the terms of this LTSR Policy will prevail with respect to LTSRs.

Feature Release

Cloudera endeavors to release Feature Releases for the active LTSR approximately every one (1) month during the applicable LTSR Support Period for such LTSR. 

Each Feature Release will provide full backward compatibility to the previously released Feature Releases for the same LTSR.

Operating System (OS) Updates will only be provided on the latest Feature Release. Cloudera recommends that customers always implement the latest Feature Release to ensure that they are on the most secure version of the LTSR and can receive full Support Services.

Service Packs

Cloudera endeavors to release Service Packs for LTSRs approximately every one (1) month during the applicable LTSR Support Period for such LTSR. 

Each Service Pack will provide full backward compatibility to the previously released Service Packs for the same LTSR.

Operating System (OS) Updates will only be provided on the latest Service Pack. Cloudera recommends that customers always implement the latest Service Pack to ensure that they are on the most secure version of the LTSR and can receive full Support Services.

Hotfixes

Cloudera will provide Hot Fixes or workarounds for issues that are categorized as having a Case Severity level of S1 as defined in the Cloudera Support Services Policy.  Cloudera may choose to provide Hot Fixes or workarounds for other issues that, in its sole discretion, it deems to be high priority.

Cloudera will regularly package all Hot Fixes for an LTSR into Service Pack and Feature Release.