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Proactive and predictive support

Tap into the knowledge of Cloudera support experts and achieve more uptime, better performance, faster case resolution, and proactive issue avoidance as well as prevention.


The best support prevents issues before they occur. Turn support into a strategic advantage.



Eliminate hassle with customized onboarding, performance, and technical guidance plans derived from known issues and usage patterns.



Our worldwide team of skilled experts represents the industry’s largest, most experienced support team dedicated solely to your success.


Global Support Team across the globe


Support Center Locations

  • US
  • Hungary
  • UK
  • India
  • China
  • Japan
  • Australia
  • Chile
  • Canada
  • Costa Rica
  • Brazil
  • France
  • Ireland
  • Israel
  • Italy
  • Singapore
  • South Korea
If we do run across any concerns with implementation, Cloudera Support is always outstanding. It’s clear that the staff is well trained, and with their Predictive Support, they sometimes anticipate issues before we do.

–Mike Davis, CTO, CounterTack 

Achieving excellence with Cloudera Education

Plan your education investment to optimize value

Courses are available as both instructor-led and on-demand online

Learning paths prepare students for role-specific certification exams


Get training when, where, and how you need it


Upgrade your potential — become a certified big data professional.


Tap into the knowledge and experience of Cloudera product implementation specialists, subject matter experts, data engineers and data scientists to capitalize on your Cloudera platform investment and deliver more value faster, at every stage of your data-driven journey.

The smartest way to success with Cloudera

Cloudera SmartServices are focused offerings to support you through each stage of your data journey - from pilot to production. From out of the box offerings to customized packages, SmartServices are designed for you to realize the value of your Cloudera investment quickly, painlessly, at a lower cost and with peak performance.


SmartStart: From pilot to production

Architect a complete solution to fast track your big data journeys.

SmartOffload: Migrate workloads  to Cloudera

Migrate your legacy data workloads  for unprecedented scale and performance

SmartHealth: Ensure optimal performance

Provide peak performance for your Cloudera platform investment.

World-class training, services & resources


Get all the details or 
enquire about an enterprise subscription. 

Access Support, Community, Documentation, Knowledge Base, and more.

Move from zero to hero with our team of product experts and data scientists.

Improve your knowledge to harness the full power of our products.

Get guides, tutorials, and more to support your deployment

Data management and analytics from the Edge to AI

Ready to get started?

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