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Predictive and proactive support

Your data is a strategic asset, and your success relies on the performance and reliability of your Cloudera cluster at the center of an enterprise data hub. In addition to leading SLA-based technical support, Cloudera Support provides the industry’s only predictive and proactive support capabilities..

Full lifecycle support

Cloudera’s dedicated proactive support unit ensures customers are prepared to benefit from every element of their subscription starting on day one. The onboarding process scopes technical assistance to customer requirements, introduces key product documentation and community resources, and assures you can take full advantage of the online support portal to meet your business goals. Proactive support also includes reviewing configurations for known issues and providing comparisons of usage patterns to help enhance your operations and plan for future changes.

Proactive and predictive support for every stage of your journey

Support for every customer in every data environment

Support lifecycle policy

Key components of proactive support

  • Onboarding and support systems access
  • License key provisioning
  • Reporting on platform usage
  • Longitudinal performance analysis
  • Prepare support team for customer upgrades
  • Review configurations for known issues

Key benefits of proactive support

  • Hit the ground running with specific success criteria
  • Understand the toolkit of support resources
  • Reporting on platform usage
  • Optimize utilization according to comparative analysis
  • Act on early warning of potential support concerns
  • Avoid common cluster misconfigurations

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