Get the help you need

Be smart about your big data strategy at every stage of your journey. Lean on our experienced Cloudera experts to help you build real-world solutions with the industry’s only predictive support program.

Proactive and predictive support

Tap into the knowledge of Cloudera support experts and achieve more uptime, better performance, faster case resolution, and proactive issue avoidance as well as prevention.

Predictive

The best support prevents issues before they occur. Turn support into a strategic advantage.

Proactive

Eliminate hassle with customized onboarding, performance, and technical guidance plans derived from known issues and usage patterns.

Experienced

Our worldwide team of skilled experts represents the industry’s largest, most experienced support team dedicated solely to your success.

If we do run across any concerns with implementation, Cloudera Support is always outstanding. It’s clear that the staff is well trained, and with their Predictive Support, they sometimes anticipate issues before we do.

Mike Davis, CTO, CounterTack

Becoming an expert just got easier

Training

Get training when, where, and how you need it

Certification

It’s time for an upgrade — become a certified big data professional.

Services

Tap into the knowledge and experience of Cloudera product implementation specialists, subject matter experts, data engineers and data scientists to capitalize on your Cloudera platform investment and deliver more value faster, at every stage of your data-driven journey.

The smartest way to success with Cloudera

Cloudera SmartServices are focused offerings to support you through each stage of your data journey - from pilot to production. From out of the box offerings to customized packages, SmartServices are designed for you to realize the value of your Cloudera investment quickly, painlessly, at a lower cost and with peak performance.

SmartStart: from pilot to production

Architect a complete solution to fast track your big data journeys.

SmartOffload: Migrate workloads to Cloudera

Migrate your legacy data workloads for unprecedented scale and performance

SmartHealth: Ensure optimal performance

Provide peak performance for your Cloudera platform investment.

Operational Services

Maximize stability of your Cloudera platform with management by expert Cloudera engineers, on a 24/7/365 basis.

Operational Services

Maximize stability of your Cloudera platform with management by expert Cloudera engineers, on a 24/7/365 basis.

Machine Learning Advisory Services

Incorporating data science and machine learning requires an exacting review of your technologies, processes, people, and organizational culture. Get help turning plans into production-ready code with Cloudera Fast Forward Labs.