Get the help you need
Get answers faster and accelerate issue resolution with our new AI-driven support portal—launching June 2, 2025—that leverages Cloudera’s knowledge base, community, and documentation.
Proactive and predictive support
Tap into the knowledge of Cloudera support experts and achieve more uptime, better performance, faster case resolution, and proactive issue avoidance as well as prevention.
Predictive
The best support prevents issues before they occur. Turn support into a strategic advantage.
Proactive
Eliminate hassle with customized onboarding, performance, and technical guidance plans derived from known issues and usage patterns.
Experienced
Our worldwide team of skilled experts represents the industry’s largest, most experienced support team dedicated solely to your success.
Global Support Team across the globe
Support Center Locations
- US
- Hungary
- UK
- India
- China
- Japan
- Australia
- Chile
- Canada
- Costa Rica
- Brazil
- France
- Ireland
- Israel
- Italy
- Singapore
- South Korea
Training
Achieving excellence with Cloudera Education
Plan your education investment to optimize value
Courses are available as both instructor-led and on-demand online
Learning paths prepare students for role-specific certification exams
Training
Get training when, where,
and how you need it
Certification
Upgrade your potential — become a
certified big data professional.
The smartest way to success
Tap into the knowledge and experience of Cloudera product implementation specialists, subject matter experts, data engineers and data scientists to capitalize on your Cloudera platform investment and deliver more value faster, at every stage of your data-driven journey.
Cloudera SmartServices are designed for your success
Cloudera SmartServices are focused offerings to support you through each stage of your data journey - from pilot to production. From out of the box offerings to customized packages, SmartServices are designed for you to realize the value of your Cloudera investment quickly, painlessly, at a lower cost and with peak performance.
SmartStart
From pilot to production
Architect a complete solution to fast track your big data journeys.
SmartOffload
Migrate workloads to Cloudera
Migrate your legacy data workloads for unprecedented scale and performance
SmartHealth
Ensure optimal performance
Provide peak performance for your Cloudera platform investment.
World-class training, services & resources
Resolve issues quickly with our new AI-driven support portal.
Collaborate on best practices, ask questions, and find solutions.
Get hands-on real-world technical advice from our team of experts.
Improve your knowledge to harness the full power of our products.
Get guides, tutorials, and more to support your deployment.
Stay up-to-date with the latest versions of your software.
