Prioritizing customer experience digital transformation initiatives is top of mind as we consider what the “new normal” looks like in Financial Services. 451 Research finds that 68% of digitally driven financial services organizations are investing in customer experience analytics and measurements. Yet what initiatives are most important when allocating budgets in the current environment?
Join this webinar to explore the impact of data and analytics on enhancing the Financial Services customer experience. In this session, we will hear from Kaushik Deka, CTO, Sarah Welch Director of Marketing Solutions at Novantas and Dr. Richard Harmon from Cloudera about how they built a self-service customer analytics solution and how a modern data solution helps:
Identify the digital banking experiences that offer the most potential for return on investment.
Examine new capabilities that support customer experience including real-time and streaming analytics to provide timely information.