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Support experience you need, when you need it

Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-concept or operating multiple production clusters, we provide everything you need to meet a full range of service-level agreements.

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Key Features and Benefits


A global 24/7 team of over 100 front-end and back-end support employees dedicated to quickly solving technical issues across all components of the data hub


Solving your potential issues before they occur. Cloudera’s predictive support engine contains 200+ TB data from 4+ years of experience and tens of thousands of nodes under subscription


Committed to engaging with our customers, listening to feedback, and acting on it. We make every attempt to improve the customer experience through modifications that drive innovation

We supported Hadoop ourselves for years with varying levels of success. We realized that we really needed to up the game on the stability of our platform."

Matthew Bartholomew, Senior Manager, DevOps, Simply Measured

Thousands of enterprises solve their biggest data problems with Cloudera

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