Enterprise Data Hub for Telecommunications
Service providers are among the biggest aggregators of data under constantly changing market, technology, and regulatory conditions. Today's leading telecommunications providers have turned to Apache Hadoop to keep pace with these massive volumes of data. With an Enterprise Data Hub from Cloudera, telecoms can securely sync user, network, device, business, and social data to drive customer intimacy, lower costs and accelerate innovation.
Mobile Data to grow 10x by 2019 to reach 24 Exabytes per month
Communication Service Provider CAPEX over 2014-2019 period will surpass $2 Trillion
Global Telecommunication companies will lose $366 Billion in revenues to OTT players
Three of the top five mobile providers run on Cloudera
Customer Profile: SFR
SFR is optimizing the customer journey through the use of an integrated Big Data ecosystem that combines a Cloudera-powered enterprise data hub (EDH) with an enterprise data warehouse (EDW).
Continuously enrich data across all platforms and channels for a true 360-degree view of the customer. Enable a higher share of the wallet by delivering a better customer experience and product personalization. Build predictive models that reveal leading indicators of churn, saving billions in lost revenues.
Bandwidth demand is growing 60% per year, leaving operators increasingly susceptible to effectively respond to spikes. With an enterprise data hub, gain a real-time view to allocate network resources more efficiently, build predictive capacity models, and adopt a next-best-investment approach.
Telcos have a rich and diverse source of insight into context-specific behaviors, customer preferences, and online interactions. Build revenue-generating analytics-as-a-service and information brokerage capabilities on a platform of complete data security and governance.