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With an abundance of data at their fingertips, Customer Service Providers (CSPs) are virtually sitting on a goldmine of information and are in a great position to capitalize on these valuable data sets. However, the question really is – how can CSPs leverage this treasure trove of data and turn it into something meaningful that will help them drive down operational costs, deliver a more compelling customer experience, reduce churn or drive new revenue streams? Sponsored by: Intel

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