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Learn how Navistar is delivering IoT-enabled predictive maintenance, vehicle diagnostics and management, and route optimization to help fleet and truck owners minimize vehicle downtime.

Navistar is a leading manufacturer of commercial trucks, buses, defense vehicles, and engines, widely known for its International® Truck and IC Bus® brands.

Challenge

Typically, vehicle manufacturers schedule vehicle maintenance based on miles traveled or time since last appointment. But these are very rudimentary and only two of thousands of data points that can signal the need for maintenance. Unscheduled maintenance and vehicle breakdowns account for a large share of total costs for vehicle owners.  

To help fleet and vehicle owners move from a reactive approach to a more predictive model, Navistar needed to analyze a wider range of data in real time, including vehicle sensor data. However, its traditional data warehouses couldn’t support the growing volume of fast-moving, high-volume telematics data. “As we collected more data, the analytic process slowed to a near halt on our legacy systems,” said Ashish Bayas, chief technology officer, Navistar.

Solution

Navistar built an IoT-enabled remote diagnostics platform, called OnCommand® Connection, on Cloudera Enterprise. The platform brings in over 70 telematics and sensor data feeds from more than 300,000 connected vehicles—including engine performance, truck speed, acceleration, coolant temperature, and brake wear. This data is then correlated with other Navistar and third party data sources, including meteorological, geolocation, vehicle usage, traffic, historical warranty, and parts inventory information. The platform currently stores over 60 terabytes (TB) of data and uses machine learning and advanced analytics to automatically detect engine problems early and predict maintenance requirements.

Fleet and vehicle owners can now monitor truck health and performance from smartphones or tablets, prioritize needed repairs, and quickly identify the nearest dealer service locations that have the relevant parts in stock, available technicians, and available service bays.

With Cloudera, we can analyze data in ways and speeds that were not previously possible. We can evaluate billions of rows of data from connected vehicles in hours, not weeks, to enable predictive maintenance.

Terry Kline, Chief Information Officer, Navistar

Implementation

Navistar first built a prototype in September 2014. The company put the platform into production just six months later, and today is expanding its analytic services. “We continue to innovate using the Cloudera platform to gain valuable insights from growing sources of information,” said Kline.

Results

With OnCommand Connection, Navistar has helped fleet and vehicle owners reduce maintenance costs by up to 40 percent. One Navistar customer reduced the maintenance cost-per-mile for its vehicles, which previously was 12 to 15 cents, to less than three cents.

Early detection also reduces vehicle downtime by up to 40 percent and minimizes towing costs. In addition, when downtime occurs, vehicle owners typically lose US$1,000 in revenue per vehicle daily. With over 300,000 vehicles across 2,300 customers, the total impact can be significant.

Navistar also uses the platform to help school buses run safely and on time. One school district with 110 buses that travel 1.5 million miles annually reduced the number of tows needed year over year, thanks to the predictive insights.

 

“The results are overwhelmingly positive,” said Troy Clarke, CEO, Navistar. “Using real-time big data to frame business decisions and deploy proactive maintenance has opened new revenue streams and delivered additional customer value.”