Your browser is out of date!

Update your browser to view this website correctly. Update my browser now


Support Options

Predictive Support

The best support prevents issues before they occur. Cloudera’s unique predictive support model analyzes your environment and compares performance to deployments worldwide, so you can identify issues before they occur.

Proactive Support

Cloudera provides the most comprehensive assistance throughout your entire Apache Hadoop lifecycle featuring customized onboarding service, performance plans, and technical guidance based on known issues and usage patterns to enhance your operations.

Expert Technical Support

Cloudera’s global support team of project committers across the Hadoop ecosystem represents the largest, most experienced engineering resource dedicated full-time to customer success. Whether you’re working on a pilot or multiple production clusters, you’ll get knowledgeable support on every component.

If we do run across any concerns with implementation, Cloudera Support is always outstanding. It’s clear that the staff is well-trained, and with their predictive support they sometimes anticipate issues before we do.

Mike Davis, CTO, CounterTack

Support Resources


Discover the power of Apache Hadoop now with a live demo

Hadoop live demo >

Browse downloads >


Get guides, tutorials, and more to support your deployment

Product QuickStart guides >

Cloudera Live >

Browse documentation >


Join the conversation in the Cloudera Community

Visit communities >

Get started now


The support experience you need, when you need it


Get all the support you need to optimize your deployment


Send us your feedback and get rapid responses to your questions