Cloudera Support

More up-time, better performance, and faster case resolution can be yours with support from Cloudera. Our team is here to help make it easy so you can focus on getting value from your data.

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Support options

Predictive Support

The best support prevents issues before they occur. Cloudera’s unique predictive support model analyzes your environment and compares performance to deployments worldwide, so you can identify issues before they occur.

Proactive Support

Cloudera provides the most comprehensive assistance throughout your entire Apache Hadoop lifecycle featuring customized onboarding service, performance plans, and technical guidance based on known issues and usage patterns to enhance your operations.

Expert Technical Support

Cloudera’s global support team of project committers across the Hadoop ecosystem represents the largest, most experienced engineering resource dedicated full-time to customer success. Whether you’re working on a pilot or multiple production clusters, you’ll get knowledgeable support on every component.

If we do run across any concerns with implementation, Cloudera Support is always outstanding. It’s clear that the staff is well-trained, and with their predictive support they sometimes anticipate issues before we do.

Mike Davis, CTO, CounterTack