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      Enterprise Data Cloud

      Enterprise-class security and governance. Multi-function data analytics. An elastic cloud experience. No silos. No lock-in. Ever.

      • Industrialize AI
      About
      • Careers
      • Customers
      • Events
      • Leadership
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      • Newsroom
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      • Investor Relations
    • Products
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      Cloudera Data Platform
      • Data Engineering
      • Data Hub
      • Data Warehouse
      • Machine Learning
      • Operational Database
      • CDP Private Cloud

      Products
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    Cloudera support

    Be smart about your big data strategy at every stage of your journey

    Leverage our proven combination of global support experts and predictive tools to optimize your data-driven journey and maximize your uptime.

     

    Core offerings

    Cloudera Support pairs our world-class team of experts with proactive and predictive support capabilities to enable you to experience more uptime, faster issue resolution, and better performance of your mission-critical applications. Learn more about our support tiers.

     

    Experienced

    Our global team of 400+ technical experts is dedicated to quickly resolving technical issues across the platform. Additionally, our best-in-class engineers include 250+ committers contributing to the open-source community to help you get insights from your data more efficiently.

    Predictive & Proactive

    Building on over 12 years of experience, Cloudera’s predictive support engine manages 1.3 exabytes of data and over 1.3 million nodes under subscription, which enables us to be aware of known issues and security vulnerabilities to help you avoid downtime.

    Custom

    Our tailored support packages are designed to meet your unique business requirements, whether you need around the clock support for mission critical apps, specific staffing gaps or budgetary considerations. Cloudera’s team of experts has the tools and processes to decrease the burden on your organization. 

    Advanced Tools

    Our sophisticated diagnostics tools include predictive alerting based on diagnostic data allows Cloudera's customers to receive advanced warning on hundreds of different known issues.

    Premier support

    Cloudera Premier Support goes beyond business-critical support by delivering enhanced services from a team of dedicated experts to ensure your organization has optimal support to meet your business needs. Our dedicated team of expert engineers provides proactive, high-value services based on a deep understanding of your business and Cloudera deployment.

    Dedicated team of expert engineers
    Escalation prevention & management
    Prioritized case resolution
    Global coordination for priority
    Case and technical reviews
    Critical milestone planning

    World-class training, services & resources

     

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