Core offerings
Cloudera Support pairs our world-class team of experts with proactive and predictive support capabilities to enable you to experience more uptime, faster issue resolution, and better performance of your mission-critical applications. Learn more about our support tiers.
Experienced
Our global team of 400+ technical experts is dedicated to quickly resolving technical issues across the platform. Additionally, our best-in-class engineers include 250+ committers contributing to the open-source community to help you get insights from your data more efficiently.
Predictive & Proactive
Building on over 12 years of experience, Cloudera’s predictive support engine manages 1.3 exabytes of data and over 1.3 million nodes under subscription, which enables us to be aware of known issues and security vulnerabilities to help you avoid downtime.
Custom
Our tailored support packages are designed to meet your unique business requirements, whether you need around the clock support for mission critical apps, specific staffing gaps or budgetary considerations. Cloudera’s team of experts has the tools and processes to decrease the burden on your organization.
Advanced Tools
Our sophisticated diagnostics tools include predictive alerting based on diagnostic data allows Cloudera's customers to receive advanced warning on hundreds of different known issues.
Premier support
Premier support goes above and beyond business-critical support by bringing specialized services to your organization. Premier services are delivered by a separate team of engineers dedicated only to serving premier customers. Premier service engineers who are assigned to your organization, deliver proactive, high-value services based on their deep understanding of both your business and your entire Cloudera deployment.
Quarterly Configuration Reviews
Personalized Dashboard and Trend Analysis
HOTFIX Delivery: Accelerated
Critical Milestone Planning
Technical & Business Reviews
VIP Live Education Sessions
World-class training, services & resources
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