Cloudera Support pairs our world-class team of experts with proactive and predictive support capabilities to enable you to experience more uptime, faster issue resolution, and better performance of your mission-critical applications. Learn more about our support tiers.
Our global team of 400+ technical experts is dedicated to quickly resolving technical issues across the platform. Additionally, our best-in-class engineers include 250+ committers contributing to the open-source community to help you get insights from your data more efficiently.
Predictive & Proactive
Building on over 12 years of experience, Cloudera’s predictive support engine manages 1.3 exabytes of data and over 1.3 million nodes under subscription, which enables us to be aware of known issues and security vulnerabilities to help you avoid downtime.
Our tailored support packages are designed to meet your unique business requirements, whether you need around the clock support for mission critical apps, specific staffing gaps or budgetary considerations. Cloudera’s team of experts has the tools and processes to decrease the burden on your organization.
Our sophisticated diagnostics tools include predictive alerting based on diagnostic data allows Cloudera's customers to receive advanced warning on hundreds of different known issues.
Cloudera Premier Support goes beyond business-critical support by delivering enhanced services from a team of dedicated experts to ensure your organization has optimal support to meet your business needs. Our dedicated team of expert engineers provides proactive, high-value services based on a deep understanding of your business and Cloudera deployment.
Dedicated team of expert engineers
Escalation prevention & management
Prioritized case resolution
Global coordination for priority
Case and technical reviews
Critical milestone planning
World-class training, services & resources
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