Core offerings
Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-value or operating multiple production clusters, Cloudera Support provides everything you need to meet a full range of service-level agreements.
Experienced
A global 24/7 team of over 100 front-end and back-end support employees dedicated to quickly solving technical issues across all components of the platform
Predictive & Proactive
Solving your potential issues before they occur. Cloudera’s predictive support engine contains 200+ TB data from 4+ years of experience and tens of thousands of nodes under subscription
Engaged
Committed to engaging with our customers, listening to feedback, and acting on it. We make every attempt to improve the customer experience through modifications that drive innovation
CERTIFIED
Cloudera is the first and so far only Service Capability and Performance certified support vendor for machine learning and analytics platforms, passing our annual audits since 2016.
Premier support
Premier support goes above and beyond business-critical support by bringing specialized services to your organization. Premier services are delivered by a separate team of engineers dedicated only to serving premier customers. Premier service engineers who are assigned to your organization, deliver proactive, high-value services based on their deep understanding of both your business and your entire Cloudera deployment.
Quarterly Configuration Reviews
Personalized Dashboard and Trend Analysis
HOTFIX Delivery: Accelerated
Critical Milestone Planning
Technical & Business Reviews
VIP Live Education Sessions
World-class training, services & resources
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