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Cloudera Support Offerings

Private Cloud

Cloudera Support is your strategic partner in enabling successful adoption of Cloudera solutions to achieve data-driven outcomes. We provide enterprise-grade expertise, technology, and tooling to optimize performance, lower costs, and achieve faster case resolution.

The following offerings apply to new and renewing customers of the Cloudera Data Platform – Private Cloud product family. For all other customers, please refer to your existing terms and conditions.

 

 

Standard

Business

Business Select

Community

Access a robust community of your peers to answer questions and share best practices

 

 

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

 

 

Knowledge Base

Information curated by support experts based on real-world experience derived from support cases

 

 

 

Updates and Patches

Major and minor version upgrade entitlements and access to critical security releases

 

 

 

Diagnostic Bundles & Validations

Predictive alerting based on advanced diagnostic data 

 

 

 

Initial Response SLO

Get quick responses and solutions from our experts 

8x5

24x7

24x7

(Enhanced SLOs)

Portal-based Escalation Capability

Raise the urgency of your tickets through our online portal

 

 

 

Local Language Support

(Japanese, Mandarin,Korean)

 

 

8x5

 

8x5

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