ClouderaNOW   Learn about the latest innovations in data, analytics, and AI   |  July 16

Register now

Core offerings

Cloudera Support pairs our world-class team of experts with proactive and predictive support capabilities to enable you to experience more uptime, faster issue resolution, and better performance of your mission-critical applications. Learn more about our support tiers.

 

Experienced


Our global team of 400+ technical experts is dedicated to quickly resolving technical issues across the platform. Additionally, our best-in-class engineers include 250+ committers contributing to the open-source community to help you get insights from your data more efficiently.

Predictive & Proactive


Building on over 12 years of experience, Cloudera’s predictive support engine manages 1.3 exabytes of data and over 1.3 million nodes under subscription, which enables us to be aware of known issues and security vulnerabilities to help you avoid downtime.

Custom


Our tailored support packages are designed to meet your unique business requirements, whether you need around the clock support for mission critical apps, specific staffing gaps or budgetary considerations. Cloudera’s team of experts has the tools and processes to decrease the burden on your organization. 

Advanced tools


Our sophisticated diagnostics tools include predictive alerting based on diagnostic data allows Cloudera's customers to receive advanced warning on hundreds of different known issues.

Premier support

Cloudera Premier Support goes beyond business-critical support by delivering enhanced services from a team of dedicated experts to ensure your organization has optimal support to meet your business needs. Our dedicated team of expert engineers provides proactive, high-value services based on a deep understanding of your business and Cloudera deployment.

Dedicated team of expert engineers


Escalation prevention & management


Prioritized case resolution


Global coordination for priority


Case and technical reviews


Critical milestone planning


World-class training, services & resources

 

Resolve issues quickly with our new AI-driven support portal.

Collaborate on best practices, ask questions, and find solutions.

Get hands-on real-world technical advice from our team of experts.

Improve your knowledge to harness the full power of our products.

Get guides, tutorials, and more to support your deployment.

Stay up-to-date with the latest versions of your software.

Ready to Get Started?

Your form submission has failed.

This may have been caused by one of the following:

  • Your request timed out
  • A plugin/browser extension blocked the submission. If you have an ad blocking plugin please disable it and close this message to reload the page.