Amdocs Contextual Digital Engagement

Solution overview

Your digital customers expect you to provide value and keep up with their needs, preferences, and expectations. By delivering superior experiences you will build more trusting and personal relationships.

The key is Contextual Digital Engagement with every customer, at every interaction, channel, and touch-point. By gathering data from various internal and external data sources, applying analytics in real time to take the Next Best Action, and then personalizing customer engagements, our offering enables you to better manage your customers’ journeys.

Customer Value Management

Manage customers’ lifecycles on an individual basis using customer behavioral and predicted patterns throughout their journey.

Personalized Customer Experience

Personalize every aspect of the engagement - product, pricing, and touchpoint – in real time.

Proactive Customer Care

Anticipate your customers’ needs, and provide timely and valuable actions to address them