Contextual Digital Engagement
Solutions Gallery > Contextual Digital Engagement
Solution overview
Your digital customers expect you to provide value and keep up with their needs, preferences, and expectations. By delivering superior experiences you will build more trusting and personal relationships.
The key is Contextual Digital Engagement with every customer, at every interaction, channel, and touch-point. By gathering data from various internal and external data sources, applying analytics in real time to take the Next Best Action, and then personalizing customer engagements, our offering enables you to better manage your customers’ journeys.
Customer Value Management
Manage customers’ lifecycles on an individual basis using customer behavioral and predicted patterns throughout their journey.
Personalized Customer Experience
Personalize every aspect of the engagement - product, pricing, and touchpoint – in real time.
Proactive Customer Care
Anticipate your customers’ needs, and provide timely and valuable actions to address them
Key highlights
Category
Customer Analytics
About Amdocs
Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.