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Customer Journey Artificial Intelligence (CJAI)

Cognizant

Solutions Gallery > Customer Journey Artificial Intelligence (CJAI)

CJAI Insight to AI Overview

CJAI is a total Customer Artificial Intelligence and Analytics ecosystem that provides pre-built business Use Cases for the production of actionable analytical insights producing measurable business outcomes.

It enables an intelligent understanding and leveraging of human behavior to create new Artificial Intelligence solutions:

  • Leveraging Cognizant’s extensive analytics investments and analytical and Data Science modeling methodologies and libraries
  • Always-on AI and Analytics
  • Quick data-drive pivots to accelerate revenue growth, improve profitability, build Customer loyalty and increase ROI
  • Hyper-personalized segmentation
  • Predictive campaign effectiveness
  • KPI measurement and monitoring on any set of selected Customers

Jump-start your early Business Value

Combining Cloudera and Cognizant’s enabling capabilities, services, and offerings, we deliver actionable insights making enterprises more Customer-centric, Digitally-enablable and Intelligent. With CJAI, we provide critical and highly desirable capabilities to know what the Customer wants, when they want it what and when they want next.

Business Buyers, including Customer Care / Experience Executives, Chief Marketing Officers, Global Operations Executives and Chief Data / Analytics Officers, are looking for these types of capabilities where they can quickly move from hypothesis to actionable insights.

CJAI enables actionable insights in just 90 days:

  • 1 Day to Provision
  • 1 Week to connect to Enterprise, Third-Party and Social Media data using our Smart Connectors
  • 1 Month to generate your first actionable insights using our pre-built AI and analytics
  • 1 Quarter to actionable custom insights

Built on expertise earned from years of investment in analytical models and methodologies, Cognizant CJAI helps companies realize the full value of Customer data by quickly industrializing, operationalizing and converting customer analytics into superior Customer intelligence.

Differentiators

Pre-built Use Cases incorporating new AI enabling capabilities, including:

  • A total Customer Artificial Intelligence and Analytics ecosystem that provides pre-built business Use Cases for the production of actionable analytical insights producing measurable business outcomes
  • Seamless Omni-Channel Customer Journey experiences for understanding and acting on Digital Leakage, Customer Experience improvement, etc.
  • Intelligent and customizable always-on, real-time Classification and Taxonomy Engine
  • Hyper-segmentation intelligence leveraging human behavior to create new AI solutions
  • AI-based NBO / NBA for enhanced human-centered decision-making and Conversational AI
  • Delivering actionable insights making every Customer interaction authentic, relevant, valuable and personalized
  • Built on expertise earned from years of investment in analytical models and methodologies, Cognizant CJAI helps companies realize the full value of Customer data by quickly industrializing, operationalizing and converting customer analytics into superior Customer intelligence
  • Speed to actionable insights in just 90 days

What this means for your business:

Key highlights

Category
Customer Analytics

About Cognizant
Cognizant AI and Analytics is helping our Clients build and run Intelligent Businesses, using AI-first human-centric and platform-driven approach. CJAI aggregates multi-sourced, multi-dimensional Customer data to deliver a Customer Journey Artificial Intelligence ecosystem with pre-built analytical Business-Value Use Cases:

  • A total Customer Artificial Intelligence and Analytics ecosystem that provides pre-built business Use Cases for the production of actionable analytical insights producing measurable business outcomes
  • Seamless Omni-Channel Customer Journey experiences for understanding and acting on Digital Leakage, Customer Experience improvement, etc.
  • Intelligent and customizable always-on, real-time Classification and Taxonomy Engine
  • Hyper-segmentation intelligence leveraging human behavior to create new AI solutions
  • AI-based NBO / NBA for enhanced human-centered decision-making and Conversational AI
  • Delivering actionable insights making every Customer interaction authentic, relevant, valuable and personalized
Solution Brief

Big Decisions New approach to information management and analytics

Webinar

Using AI & ML to Engage Customers and Drive Growth

Learn more about the solution

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